AMSOIL Limited Warranty
AMSOIL INC. of Superior, Wisconsin hereby warrants that its lubricants are fit for use according to the written recommendations of AMSOIL INC. and in applications specifying one or more of the standards set forth in the product data bulletins and product labels. AMSOIL INC. further warrants its products to be free of defective materials, design, and workmanship.
THIS WARRANTY IS SUBJECT TO THE FOLLOWING LIMITATIONS:
1. This warranty only applies to AMSOIL lubricants for which a separate, specific warranty is not written.
2. The warranty herein applies only to AMSOIL lubricants, which are packaged by AMSOIL INC. and sold by AMSOIL INC. or an authorized distributor.
3. The liability of AMSOIL INC. shall be limited to:
a. Replacement of the defective lubricant.
b. The cost, including labor and materials, to repair damaged equipment, or at the option of AMSOIL INC., the cost to replace damaged equipment, resulting directly from the use of AMSOIL lubricants when used in the proper applications.
4. AMSOIL INC. shall not be liable for special, incidental, or consequential damages including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, cost of capital, business interruption, lodging, towing, or cost of replacement equipment. The liability of AMSOIL INC. arising out of the manufacture, sale, delivery, installation, technical directions or recommendation of any lubricant-whether in contract,tort, warranty or otherwise-shall not exceed the value of the equipment in which the product(s) were used.
The remedies to the purchaser herein are exclusive.
5. In the event of a claim against AMSOIL INC., the procedure below must be completely followed.
a. Where the original warranty from the equipment manufacturer is still in effect, the customer shall file a warranty claim with the Original Equipment Manufacturer (OEM) in accordance with the OEM warranty procedure.
b. Customer shall retain failed parts for inspection by AMSOIL INC. unless given to the OEM.
c. Customer shall also, within 30 days of failure, notify AMSOIL INC. and provide the following:
(a.) An eight (8) ounce representative oil sample taken from the failed equipment and put into a clean, dry container.
(b.) Documentation including make, model, and year of equipment, total accumulated miles and/or hours, and duty cycle or service environment.
(c.) Equipment or vehicle maintenance history documentation including miles or hours at the time of AMSOIL lubricant installation, general equipment repairs, and oil analysis results if available.
(d.) Proof of purchase for AMSOIL lubricant.
(e.) Batch number from oil container or Certificate of Analysis (if available).
d. Mail the above sample and information to:
AMSOIL INC.
Attn: Technical Services
AMSOIL Center
1101 Susquehanna Ave.
Superior, WI 54880
Attn: Technical Services
AMSOIL Center
1101 Susquehanna Ave.
Superior, WI 54880
e. In cases where the OEM warranty is still in effect and that warranty coverage is denied based on the use of an AMSOIL lubricant, the customer shall immediately notify AMSOIL INC. and provide a written copy of the OEM warranty denial.
f. AMSOIL INC. may, at its option, notify its insurance carrier of the claim.
g. AMSOIL INC. or its insurance carrier may conduct an investigation that includes, but is not limited to, an inspection of the failed parts, a review of the operating conditions, and a thorough review of the information requested above. The customer agrees to cooperate with such investigation.
h. If AMSOIL INC. or its insurance carrier pays a claim, an attempt may be made to recover amounts paid from the OEM. If this occurs, the customer may be asked to provide further information pertaining to the failure and to cooperate with AMSOIL INC. or its insurer in the recovery process.
G1363THE WARRANTY MAY NOT BE EXTENDED TO COVER:
11. AMSOIL lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or equipment modification using components other than those from AMSOIL or AMSOIL aftermarket partners.
12. AMSOIL lubricants used in any aircraft or aviation application.
13. AMSOIL lubricants that have been used for the purposes of racing or in applications where the OEM-required lubricant standards do not match those stated by AMSOIL INC. without the written approval from AMSOIL INC.
14. AMSOIL lubricants that have been contaminated after leaving the AMSOIL INC. premises due to improper handling, storage or through equipment deficiencies in which an AMSOIL lubricant has been installed.
15. AMSOIL lubricants which have been packaged, regardless of container, by anyone other than AMSOIL INC. or an AMSOIL authorized packager.
16. Any allegedly defective AMSOIL lubricant for which a reasonable sample has not been preserved.
17. Failure of equipment when AMSOIL lubricants are not used in strict accordance with either the written recommendations of AMSOIL INC. or the OEM for warranty coverage.
18. AMSOIL lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by AMSOIL INC.
19. Failure of equipment due to a pre-existing condition that is unrelated to the use of AMSOIL.
20. Repair or replacement of equipment because of normal wear.
AMSOIL RESERVES THE RIGHT TO REJECT A WARRANTY CLAIM FOR ANY OR ALL OF THE FOLLOWING REASONS:
1. Failure to follow all OEM recommendations for warranty coverage, including lubricants, maintenance, and drain intervals, prior to the first installation of AMSOIL lubricants.
2. AMSOIL INC. was not notified within 30 days from the date of failure.
3. Claim information is insufficient.
4. Parts inspected do not substantiate a claim or indicate failure.
5. Parts requested were not sent or are unavailable for inspection.
6. Oil sample was not provided.
7. Failure of the customer to follow the written procedure herein.
8. Customer refused to cooperate with the investigation.
9. Failure was the result of an OEM defect.
This warranty shall be governed, interpreted and construed by, and in accordance with, the laws of the State of Wisconsin. AMSOIL INC. IS THE SOLE AUTHOR OF THIS POLICY AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED UNLESS A SEPARATE, SPECIFIC WARRANTY HAS BEEN WRITTEN.SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Warranty Specifics
• Any lubricant meeting viscosity and performance specifications may be used.
Vehicle manufacturers describe lubricants by their viscosity grade and service classification, which are defined by the Tripartite Committee, composed of the American Petroleum Institute, the Society of Automotive Engineers and the American Society for Testing and Materials. All AMSOIL synthetic motor oils state their SAE viscosity grade and API performance classification on the product container, and all are recommended for the highest performance classification for their application.
If personnel at a vehicle dealership claim that a vehicle warranty is void simply by using AMSOIL synthetic motor oil, obtain this statement in writing and send a copy to AMSOIL INC. AMSOIL INC. will follow up with the dealership.
• The vehicle manufacturer may not specify by brand name the products you may use in your vehicle.
The Magnuson-Moss Act is a federal law which states that a manufacturer may not require the use of a specific brand of aftermarket product, including lubricants, unless that part is provided by the manufacturer free of charge. To do otherwise constitutes an infringement upon free trade.
If any representative of the vehicle dealership or manufacturer informs you that you must use a specific brand of lubricant or filter, obtain a written statement to that effect and send a copy to AMSOIL INC. AMSOIL will follow-up.
• Cause of failure is paramount to warranty claim payment.
Vehicle manufacturers warrant their products to be free of defect in manufacture or workmanship. In order to avoid paying a warranty claim, a vehicle manufacturer must show a failure is not due to a defect in the manufacture or workmanship of the vehicle. The manufacturer may not arbitrarily blame a failure on the consumer's practice of changing oil at extended intervals.
• Verbal notification of refusal to honor a claim is insufficient.
The refusal must be in writing and must state the specific reason a claim has been refused. If you still think a failure is due to a defect in vehicle manufacture or workmanship, contact the dealership, district manager, manufacturer or arbitrator.
• The AMSOIL warranty assumes protection where the vehicle warranty stops.
AMSOIL offers complete protection to its customers through the finest line of lubricants and filters available and through the unique AMSOIL warranty. Customers following AMSOIL recommendations are protected by the AMSOIL warranty if they experience a failure caused by an AMSOIL product and the vehicle manufacturer won't honor its warranty.
Customers are covered.
As long as customers maintain their vehicles properly and follow either the vehicle manufacturer recommendations or AMSOIL recommendations, their vehicles are warranted against failure by either the vehicle manufacturer or AMSOIL INC. AMSOIL has had minimal warranty issues and virtually no issues with dealerships.
"While the competition has been formulating their oils down to a price, we have been formulating ours up to the highest performance standards."
--Al Amatuzio--President and CEO, AMSOIL INC.
--Al Amatuzio--President and CEO, AMSOIL INC.
